Privacy Policy

Your data protection and privacy rights matter to us

Last Updated: March 15, 2025 | Effective Date: March 15, 2025

1 Introduction and Scope

At LightFluxNetwork, we're committed to protecting your privacy and being transparent about how we handle your personal information. This policy explains our data practices in plain language because we believe you deserve to understand exactly what happens with your information when you interact with our cross-chain and interoperability services.

This privacy policy applies to all interactions with lightfluxnetwork.com, our educational programs, and any services we provide. Whether you're browsing our site, enrolling in our learning programs, or contacting us for support, this policy covers how we collect, use, and protect your data.

As a company operating in Vietnam, we comply with local data protection regulations while maintaining international best practices for privacy protection. Your rights remain consistent regardless of where you access our services from.

2 Information We Collect

We collect information in several ways, and we want you to understand exactly what data we gather and why it's necessary for providing our educational services effectively.

Contact Information

Name, email address, phone number, and location details when you reach out to us or enroll in programs. This helps us communicate with you and provide personalized support throughout your learning journey.

Educational Records

Course progress, assignment submissions, grades, and learning preferences. We track this to ensure you're getting the most from our programs and to identify areas where you might need additional support.

Technical Information

IP address, browser type, device information, and usage patterns on our website. This data helps us improve site performance and understand how our content is being accessed.

Payment Details

Billing information and transaction records for course payments. We work with secure payment processors and don't store complete payment card details on our systems.

3 How We Use Your Information

Your information serves specific purposes in helping us deliver quality educational experiences. We don't use your data for anything beyond what's necessary to provide our services effectively.

  • Educational Delivery: We use your information to provide course materials, track your progress, and offer personalized learning support tailored to your pace and interests.
  • Communication: We'll contact you about course updates, important announcements, and respond to your questions or support requests using the contact details you provide.
  • Service Improvement: We analyze usage patterns and feedback to enhance our educational content and platform functionality, always in aggregated, non-identifying ways.
  • Administrative Purposes: We handle enrollment, payment processing, and maintain accurate records for legitimate business and educational administration needs.
  • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes when required.

4 Data Sharing and Third Parties

We're selective about who we share your information with, and we never sell your personal data to third parties. When we do share information, it's only with trusted partners who help us deliver our services better.

We Never Sell Your Data

Your personal information is never sold, rented, or traded to third parties for their marketing purposes or financial gain.

We may share your information with:

  • Educational Partners: When relevant to your learning program, we may share progress information with industry partners who contribute to curriculum development or provide internship opportunities.
  • Service Providers: We work with trusted companies for payment processing, email delivery, website hosting, and analytics. These partners only access information necessary for their specific services.
  • Legal Requirements: We may disclose information when required by law, court order, or to protect our legitimate business interests or safety of our community.
  • Business Transfers: If LightFluxNetwork is acquired or merged, your information may be transferred as part of that transaction, but your privacy rights will remain protected.

5 Your Privacy Rights

You have significant control over your personal information, and we've made it straightforward to exercise these rights. Here's what you can do and how to do it:

Access Your Data

Request a copy of all personal information we have about you, including how it's being used and who it's shared with.

Correct Information

Update or correct any inaccurate personal information we have on file. Most of this can be done through your account dashboard.

Delete Your Data

Request deletion of your personal information, subject to certain exceptions for educational records and legal requirements.

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Limit Processing

Request that we limit how we process your information while we address concerns about accuracy or our legal basis for processing.

Data Portability

Receive your personal information in a structured, machine-readable format or have it transferred to another service provider.

Object to Processing

Object to certain types of processing, including direct marketing, automated decision-making, or processing based on legitimate interests.

To exercise any of these rights, contact our privacy team at contact@lightfluxnetwork.com with your specific request. We'll respond within 30 days and may need to verify your identity to protect your information from unauthorized access.

6 Data Security Measures

We take data security seriously and have implemented multiple layers of protection to safeguard your personal information against unauthorized access, alteration, or disclosure.

Encryption & Transport Security

All data transmission uses TLS encryption, and sensitive information is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.

Access Controls

We use role-based access controls, ensuring only authorized personnel can access personal information, with regular access reviews and immediate revocation for departing staff.

Regular Security Audits

Our systems undergo regular security assessments, vulnerability testing, and compliance audits to identify and address potential security gaps proactively.

Incident Response

We maintain a comprehensive incident response plan and will notify affected users within 72 hours of discovering any data breach that may impact their personal information.

7 Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information are retained for different periods based on their purpose and legal requirements.

Account Information - Active Account Period

Contact details, preferences, and basic account information are retained while your account remains active and for 30 days after account closure to allow for reactivation requests.

Educational Records - 7 Years

Course completion records, certificates, and academic progress are kept for seven years to support your professional development and meet educational record-keeping requirements.

Financial Records - 7 Years

Payment and billing information is retained for seven years to comply with accounting regulations and to support tax reporting requirements in Vietnam.

Marketing Communications - Until Withdrawal

If you've consented to marketing communications, we retain your contact information until you withdraw consent or your information becomes outdated.

Technical Logs - 12 Months

Website usage logs and technical information are automatically deleted after 12 months unless required for security investigations or legal proceedings.

8 International Data Transfers

As a technology education company, we work with international service providers to deliver the best possible learning experience. This means some of your data may be processed outside of Vietnam.

When we transfer your information internationally, we ensure adequate protection through:

  • Adequacy Decisions: We prefer to work with providers in countries that have been deemed to provide adequate data protection by international standards.
  • Standard Contractual Clauses: For transfers to countries without adequacy decisions, we use standard contractual clauses approved by relevant data protection authorities.
  • Additional Safeguards: We may implement additional technical and organizational measures, such as encryption and access controls, to protect data during international transfers.
  • Regular Review: We regularly review our international data transfer arrangements to ensure they continue to provide appropriate protection for your information.

You have the right to request details about specific international transfers of your data and the safeguards we have in place to protect it.

9 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, analyze usage patterns, and provide personalized content. You have control over how these technologies are used.

Essential Cookies: These are necessary for basic website functionality, such as maintaining your login session, remembering your language preferences, and ensuring secure connection to our servers.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience. This information is collected anonymously and used in aggregate.

Functional Cookies: These remember your preferences and settings to provide a more personalized experience, such as your progress through courses or your preferred learning interface.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some website functionality. We respect "Do Not Track" signals where technically feasible and will clearly explain any impact on service quality.

10 Children's Privacy Protection

Our educational services are designed for adults and professionals seeking to advance their skills in cross-chain technology and interoperability. We do not knowingly collect personal information from children under 16 years of age.

If we discover that we have inadvertently collected information from someone under 16, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately.

For educational programs that may be suitable for younger learners, we require explicit parental consent and implement additional privacy protections in compliance with applicable laws regarding children's data protection.

11 Policy Updates and Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you in advance and explain what's changing and why.

How We Notify You: For material changes, we'll send email notifications to your registered address and post prominent notices on our website at least 30 days before the changes take effect.

Your Options: If you disagree with policy changes, you can exercise your data rights, including data deletion, before the new policy takes effect. Continued use of our services after the effective date means you accept the updated policy.

Version History: We maintain a record of policy changes and their effective dates. You can request information about previous versions and what has changed over time.

Privacy Questions? We're Here to Help

If you have questions about this privacy policy, want to exercise your privacy rights, or need clarification about how we handle your information, don't hesitate to reach out to our privacy team.

Privacy Officer: contact@lightfluxnetwork.com
Phone: +84985944155
Address: 786, Đường Nguyễn Trung Trực, P. An Hoà, Rạch Giá, Kiên Giang, Vietnam
Response Time: We aim to respond to all privacy inquiries within 30 days

We're committed to addressing your privacy concerns promptly and transparently. Your trust is important to us, and we're here to ensure you feel confident about how your information is handled.